Report Data Does Not Match Customer Server Statistics

Problem Description

On the Error Overview page, many task timeout (element) errors appear. At the same time, the customer's server-side statistics show HTTP 200 responses, so the customer questions the monitoring data.

Troubleshooting

Compare the Probe timestamp with the server-side logs. The server responded normally. The Probe also received the HTTP response headers normally, but when the second element was requested, the monitoring result reported task timeout (element).

Why was this icon requested?

On mobile operating systems with newer Android versions, such as Android 4.4 and later, the icon configured on the request page is requested automatically.

Note: This icon request is default behavior of newer Android systems. It is unrelated to the browser or the customer application.

Why does the server return HTTP 200 while monitoring reports task timeout (element) for this element?

Tingyun determines timeout based on two conditions. One condition is that the monitoring process has triggered the onpagefinish event and the monitoring has ended, while the image request has not completed. In this case, task timeout (element) is reported.

The other condition is that the request times out because the required data is not obtained.

Solution

If a specific element reports task timeout (page) in the report, ignore the element error caused by that element.

Filter this element in the task configuration so it is no longer monitored.

Report Data Does Not Match Customer Server Statistics

Problem Description#

Troubleshooting#

Solution#

Problem Description

Troubleshooting

Solution