Error-Analysis
听云Network
中文版
Release Notes
2026年
2025年
2024年
产品介绍
产品概述
产品概述
工作原理
监测原理
监测点部署
产品架构
产品架构
典型场景
CDN加速评估及选型
网站对标分析
网站应用压力测试分析
对网站进行性能评估和优化
具备可观测混合压测场景
DNS劫持监测-CNAME监测
VPN质量监控
WIFI质量监控
短信服务质量监控
API主动监控
证书监控
MTR网络链路监控
企业业务质量监控
端到端场景监测
whois域名监控场景
IPV6支持率监控
核心优势
端到端监测
市场地位
数据保障
本土化服务
功能模块
即时监测
即时监测
持续监测
持续监测介绍
监测任务类型
监测结果分析
私有节点监测
私有节点监测
域名分析
域名分析
CDN调优
CDN调优
劫持监测
劫持监测
警报通知
警报通知
报告服务
报告服务
API服务
API服务
使用指南
持续监测图表
公共操作
概览
趋势图
地域图
地图
主机图
错误图
散点图
元素
任务类型
监测任务类型介绍
固网业务监测
移动业务监测
持续监测
持续监测介绍
新建任务
查询任务
管理任务
绑定任务
节点组管理
即时监测
即时监测介绍
配置即时监测
查看监测结果
系统管理
系统管理介绍
自有点监测
用户管理
使用量查询
授权码管理
地图参数
域名分析
域名分析
CDN调优
CDN调优介绍
CDN评估
算法建议
策略调优
警报
警报介绍
性能警报
错误警报
智能警报
警报日志
警报推送
报告
报告介绍
创建快速报告
创建智能报告
导出报告
图表池
API服务
API服务
其他功能
分享当前页面
移动端快速访问
WebRecorder脚本录制器(插件版)
介绍
安装
创建项目及界面展示
脚本录制
配置任务
注意事项
脚本录制器支持的命令
脚本录制器对事务验证码的支持
指标说明
PC监控
页面指标
文件指标
事务指标
流媒体指标
Ping指标
MTR指标
移动(H5)监控
页面指标
文件指标
事务指标
流媒体指标
Ping指标
短信指标
脚本录制器
NBR脚本录制器工具的下载
NBR脚本录制器的使用-----简版
常见问题
功能分析
创建任务
创建节点组
高级参数----结束条件
高级参数----诊断
报表无数据之校验节点DNS功能
流媒体监测,配置任务后无数据
平台是否支持查看“指定Cname是否生效”
真机单文件任务下载崩溃
听云检测和浏览器实际访问数据对不上
监测地址写不全导致的报错
绑定Host未生效,出现了列表之外的主机IP
绑定Host未 生效,出现了列表之外的主机IP
不同任务类型,相同IP解析结果不同
复制任务,无法做绑定
即时监测IPV6页面级别解释
私有协议Socket(TCP/UDP)
错误分析
服务器连接被重置
打开流媒体失败
404 - Not Found错误
页面任务元素出现阻塞时间的分析思路
无法解析域名和服务器地址
无法解析服务器名称或地址
无法解析服务器名称或地址
无法解析服务器名称或地址
无法解析服务器名称或地址
无法与服务器建立连接
无法与服务器建立连接
无法与服务器建立连接
无法与服务器建联连接
操作超时
操作超时之Chrome90
任务超时
私有化平台页面访问报-100错误
与服务器连接被重置
与服务器连接被重置
应用的证书无效
应用证书无效
安全频道支持出错
安全频道支持出错
打开流媒体失败
打开流媒体失败
证书错误
安全频道支持出错
HTTP/1.1 403 Forbidden
与服务器建立连接失败
HTTP412错误
应用证书无效
任务超时
元素报表数值对不上
数据分析
如何区分HLS格式是直播还是点播
报表数据与客户服务器端统计不一致
DNS时间过长的分析思路
绑定对比任务的消耗点数不同
4G真机监测下客户反馈http via不 正确
节点IP定位不准确
私有化平台任务无数据
CDN厂商CNAME无响应问题
单文件下载任务, 创建后无数据
SSL握手时间长
监控数据量少,和节点组频率对应不上
跨省跨运营商现象分析
流媒体任务,三个任务数据量相差较大
相同文件下载,不同厂商字节数下载不同
单文件下载,配置MD5,下载不全未报错。
DNS时间较长问题分析
PING任务警告,Request timed out
PING任务丢包百分之百
元素瀑布图中有重复元素加载
散点数据和抓包数据对不上
抓包中如何查看传输的内容
任务无数据/数据少
相同URL,额外等待时间影响onload时间
听云监测数据和浏览器访问数据总下载字节数相差较大
DNS时间较长
跨运营商访问
页面任务元素出现阻塞时间
抓包中出现TCP ZERO window
报表权限
节点分析
数据访问发现有跨区访问
节点劫持
告警分析
运营商链路故障引起告警
客户应用500,平台未告警
问题百问
Network问题Q&A(1)
Network问题Q&A(2)
English
Release-Notes
2026 Release Notes
2025 Release Notes
2024 Release Notes
Product-Introduction
Working-Principle
Monitoring Principle
Probe Deployment
Typical-Use-Cases
IPv6 Support Rate Monitoring
Website Performance Evaluation and Optimization
Website Application Pressure Testing Analysis
SMS Service Quality Monitoring
WHOIS Domain Monitoring
VPN Quality Monitoring
Enterprise Business Quality Monitoring
WiFi Quality Monitoring
End-to-End Scenario Monitoring
MTR Network Link Monitoring
Website Benchmarking Analysis
API Active Monitoring
Certificate Monitoring
CDN Acceleration Evaluation and Selection
Observable Hybrid Pressure Testing
DNS Hijacking Monitoring - CNAME Monitoring
Product-Overview
Product Overview
Product-Architecture
Product Architecture
Core-Advantages
Market Position
End-to-End Monitoring
Data Assurance
Localized Service
Feature-Modules
Report-Service
Report Service
API-Service
API Service
CDN-Optimization
CDN Optimization
Continuous-Monitoring
Synthetic Monitoring Introduction
Monitoring Task Types
Monitoring Result Analysis
Hijacking-Monitoring
Hijacking Monitoring
Domain-Analysis
Domain Analysis
On-Demand-Monitoring
Instant Testing
Alert-Notification
Alert Notification
Private-Node-Monitoring
Private Node Monitoring
Metrics-Reference
Mobile-H5-Monitoring
Ping Metrics (Mobile H5 Monitoring)
SMS Metrics (Mobile H5 Monitoring)
Transaction Metrics (Mobile H5 Monitoring)
File Download Metrics (Mobile H5 Monitoring)
Page Metrics (Mobile H5 Monitoring)
Streaming Media Metrics (Mobile H5 Monitoring)
PC-Monitoring
Ping Metrics (PC Monitoring)
MTR Metrics (PC Monitoring)
Transaction Metrics (PC Monitoring)
File Download Metrics (PC Monitoring)
Page Metrics (PC Monitoring)
Streaming Media Metrics (PC Monitoring)
User-Guide
API-Service
API Service Guide
API Service
CDN-Optimization
CDN Optimization Guide
CDN Evaluation Guide
CDN Evaluation
CDN Optimization Introduction
Strategy Optimization
Algorithm Suggestions
Continuous-Monitoring
Node Group Management
Query Task
Synthetic Monitoring Introduction
Create Task
Manage Task
Bind Task
System-Management
License Key Management
User Management
System management Introduction
Private Point Monitoring
Map Parameters
Usage Query
Domain-Analysis
Domain Analysis
Alerts
Performance Alert
Alert Log
Smart Alert
Alert Introduction
Error Alert
Alert Push
On-Demand-Monitoring
View Monitoring Results
Instant Testing Introduction
Configure Instant Testing
Task-Types
Task Type Introduction
Fixed Network Monitoring
Mobile Network Monitoring
Continuous-Monitoring-Charts
Trend Chart
Regional Chart
Overview
Map
Element Chart
Scatter Plot
Host Chart
Common Operations
Error Chart
Other-Features
Share Current Page
Mobile Quick Access
WebRecorder-Script-Recorder-Plugin
Script Recorder Support for Transaction Captcha
Script Recorder Supported Commands
WebRecorder Script Recorder Introduction
Create Project and UI Display
Configure Task
Notes and Precautions
WebRecorder Script Recorder Installation
Script Recording
Reports
Export Report
Report Introduction
Chart Pool
Create Smart Report
Create Quick Report
Script-Recorder
NBR Script Recorder Usage Guide
NBR Script Recorder Tool Download
FAQ
Error-Analysis
404 - Not Found Error
Open Streaming Media Failed
Application Certificate Invalid (Additional Scenarios)
Certificate Error (Additional Scenarios)
Cannot Resolve Server Name or Address (Additional Scenarios)
Element Report Value Mismatch
Server Connection Reset (Additional Scenarios)
Secure Channel Support Error (Advanced Troubleshooting)
HTTP 403 Forbidden
Open Streaming Media Failed (Additional Scenarios)
Cannot Resolve Server Name or Address
Secure Channel Support Error (Additional Scenarios)
Certificate Error
Cannot Resolve Server Name (Additional Scenarios)
HTTP 403 Forbidden (Additional Scenarios)
Application Certificate Invalid
Private Platform Page Access Error -100
Private Platform Page Access Error -100 (Additional Scenarios)
Operation Timeout - Chrome 90 Specific
Task Timeout
Task Timeout (Additional Scenarios)
Application Certificate Invalid (Additional Scenarios)
Connection Reset by Server
Server Connection Reset
Cannot Establish Connection (Additional Scenarios)
Secure Channel Support Error
Element Report Value Mismatch (Additional Scenarios)
Cannot Establish Connection with Server (Additional Scenarios)
HTTP 412 Error
Task Timeout (Additional Scenarios)
Operation Timeout
Connection with Server Failed
Cannot Resolve Domain Name and Server Address
Cannot Establish Connection with Server
Element Report Value Mismatch (Additional Scenarios)
Node-Analysis
Node Hijacking
Data Access Shows Cross-Region Access
Alert-Analysis
ISP Link Failure Alert
ISP Link Failure Causing Alert - Detailed Analysis
Customer Application 500 Error - Platform No Alert
Feature-Analysis
Streaming Media Task - No Data After Configuration
Platform Support for Checking "Whether Specified CNAME is Effective"
Copy Task - Binding Cannot Be Done
Bind Host Not Effective - Host IP Outside List Appears (Additional Scenarios)
Advanced Parameters - End Conditions
Private Protocol Socket (TCP/UDP)
Different Task Types, Same IP, Different Resolution Results
Create Task - Detailed Guide
Advanced Parameters - Diagnostics
TingYun Monitoring vs Browser Access Data Mismatch
Create Node Group - Troubleshooting
Report No Data - Verify Node DNS Function
Create Task
Physical Device Task Download Crash
Instant Monitoring IPv6 Page Level Explanation
Monitoring Address Incomplete Error
Bind Host Not Effective - Host IP Outside List Appears
Problem-QA
Network Problem Q&A (2)
Network Problem Q&A (1)
Data-Analysis
Element Blocking Time in Page Task
Node IP Geolocation Inaccurate
Long SSL Handshake Time
Repeated Element Loading in Waterfall Chart
How to Distinguish HLS Live vs VOD
Low Monitoring Data Volume - Doesn't Match Node Group Frequency
Cross-ISP Access Analysis
Long DNS Time Analysis
Task No Data / Less Data
CDN Provider CNAME No Response
Single File Download Task - No Data After Creation
DNS Time Long
Report Data vs Server Statistics Mismatch
Long DNS Time Troubleshooting Guide
4G Physical Device Monitoring - HTTP Via Incorrect
DNS Time Long Troubleshooting Guide
How to View Transferred Content in Packet Capture
Bound Task Point Consumption Difference
Cross-Province Cross-ISP Phenomenon Analysis
TCP Zero Window in Packet Capture
Same File Download - Different Vendors Different Byte Count
TingYun Monitoring Data vs Browser Download Bytes Difference
Single File Download - MD5 Configured but Download Incomplete No Error
DNS Time Long
Task No Data / Less Data
Single File Download Task - No Data After Creation
Ping Task 100% Packet Loss
Same URL, Extra Wait Time Affects Onload Time
Private Platform Task No Data
Streaming Media Task - Three Tasks Data Variance
Ping Task Alert: Request Timed Out
Scatter Data vs Packet Capture Mismatch
Error-Analysis
Element Report Value Mismatch (Additional Scenarios)
Issue Description
#
Element value mismatches in additional scenarios.
Additional Scenarios
#
Scenario 1: CDN Cache Variation
#
Symptoms
: Different values from different CDN nodes
Cause
: CDN cache inconsistency
Solution
: Purge CDN cache or wait for sync
Scenario 2: Database Replication Lag
#
Symptoms
: Different values from different regions
Cause
: Database replication delay
Solution
: Wait for replication or read from master
Scenario 3: Session State Differences
#
Symptoms
: Values vary by session
Cause
: Session-specific data
Solution
: Use consistent sessions
Scenario 4: Feature Flag Variation
#
Symptoms
: Different features enabled
Cause
: Feature flag rollout
Solution
: Account for feature flags
Scenario 5: Canary Deployment
#
Symptoms
: Different values for some users
Cause
: Canary deployment in progress
Solution
: Wait for deployment completion
Investigation Steps
#
1.
Identify Variation Source
Check CDN status
Verify database replication
Review session handling
Check feature flags
2.
Analyze Patterns
Check geographic patterns
Review timing patterns
Analyze user segments
Identify deployment status
3.
Technical Analysis
Check cache status
Verify replication lag
Review session config
Check deployment status
Resolution by Scenario
#
CDN Cache
#
Purge CDN cache
Wait for cache sync
Configure cache properly
Use cache-busting
Database Replication
#
Wait for replication
Read from master
Fix replication lag
Configure properly
Session State
#
Use consistent sessions
Configure session handling
Standardize session data
Document variations
Feature Flags
#
Account for feature flags
Segment by flag status
Wait for rollout
Document variations
Canary Deployment
#
Wait for completion
Account for canary
Segment by deployment
Document status
Prevention
#
Document variations
Standardize configurations
Monitor for inconsistencies
Regular audits
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