Localized Service - 听云Network

Tingyun Network has an experienced technical team who understands domestic networks and mainstream user needs. Specific customer response guarantee measures include:

Online support: instant messaging tools, conference calls, answering questions and assisting in handling emergencies;

Offline support: 24-hour telephone support and monitoring center (NOC) monitoring service;

Regular communication: Provide data analysis reports and interpretation report services, and provide executable optimization suggestions;

On-site event: When users encounter major activities or events, they can go to the site for monitoring, guarantee and service support.

Demand response: For users' personalized needs, Tingyun Network's technical and product teams collect the needs, and the R&D team is responsible for supporting implementation. During this period, they communicate smoothly with customers to achieve rapid response and implementation.

Tingyun Network provides a "product + service" model, and providing services and support close to users is the company's basic principle. Customer recognition is high, as evidenced by the number of contracted customers, customer quality and after-sales service quality. Many customers use the monitoring services of both manufacturers at the same time, and finally choose the long-term monitoring and evaluation services provided by Tingyun.